Shipping policy
Thank you for supporting Nylas Heart Foundation. Every purchase helps support children and families navigating heart disease and transplant journeys.
Processing Times
Orders are typically processed within 3–7 business days.
Please note that processing times may be slightly longer during holidays, special events, or high order volume periods.
Shipping Rates & Delivery
We currently ship within the United States.
Shipping options available at checkout may include:
-
Standard Shipping (3–5 business days)
-
Express Shipping (1–2 business days)
Free standard shipping is available on qualifying orders over $50.
Tracking Information
Once your order ships, you will receive a tracking number by email to monitor delivery updates.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout. Nylas Heart Foundation is not responsible for delays or lost packages due to incorrect shipping information provided by the customer.
Lost or Delayed Packages
Once a package has been shipped, delivery times are controlled by the shipping carrier. If your package is delayed, lost, or marked delivered but cannot be located, please contact the shipping carrier directly first.
If you still need assistance, contact us at:
support@nylasheartfoundation.org
Contact Us
For any shipping questions or concerns, please contact:
support@nylasheartfoundation.org
Thank you for supporting our mission and helping us bring hope and support to heart warrior families.